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The shipping time of your packages is not affected by COVID. Your orders are delivered without additional delay.

In putting our customer’s requirements above all else, pure ketamine shop only works with official reliable delivery services. We offer two types of delivery for all of our products:

International Delivery Service:
Delivery time: 3-12 working days

Please note that the delivery time should be calculated in working days and does not include weekends and international and local holidays. If your package does not arrive within a 30 day period, you may send us an inquiry for reshipment (For Express delivery services only).

Reshipment Policy

Delivery services for reshipment shall be paid by the customer. There will be no reshipment on lost or delayed packages with the regular mail service for the reason that the customer has the opportunity to avail himself of express shipping with a tracking number. The choice for regular mail is at the buyer’s discretion and risk.

Refund Policy

No refund shall be allowed once package has been dispatched. In the event of a refund, money transfer charges shall be borne by the buyer. We work for your convenience.

We work for your convenience.

Shipping Guarantee* is a secure delivery 100% guaranteed available for USA, Canada, Europe and Asia. Thanks to this system, you benefit from a secure delivery in 4 to 15 working days on average.

95% of our customers trust our insurance

The warranty protects you against breakage, loss or seizure of your package by customs.

If all or part of your order is missing, broken or seized at customs, we will send you your order free of charge (1 maximum re-sending).

We send you your tracking number immediately after sending your parcel and you can track your package via the carrier’s website (we send you all the information by email with your tracking number).

*The insurance does not cover the return if:

  • You are mistaken in the delivery address.
  • If the package stays too long at the post office although we warned you to go and get it.
  • The non-delivery of the package is due to your responsibility.
  • If you do not provide us with a new address and a new name for the return of the order.
  • Insurance gives the right to 1 return of the order, and not a refund.
  • Returns are made 1 times a month.

How to track my package

Once your order is paid for, it will be prepared and shipped.

Once shipped, you will receive an email with tracking information to track your package.